I left Blissdom early due to an(other) snowpocalypse. I was originally scheduled to depart tomorrow, but due to 10ish inches of snow scheduled to fall tonight in KC, I decided to holla at American Airlines to see if I could beat the storm home. And thus avoid becoming stranded in the maze this lab rat calls the Gaylord Texan.
Many of you know I’m a panicky girl, so I take Valium. I’d started freaking out about this storm when we arrived in Dallas on Thursday. It’s quite likely
everyone my roommates thought I was overreacting; however, when I heard my friend Shelly Kramer, also from KC, was leaving early, I knew my fears were legit so I hurried to see about changing my flight.
I was unable to change my ticket via the website, so I called American Airlines. Just waiting on hold (for 30 minutes) nearly sent me into a full-blown anxiety attack. So I sat on the floor of the hotel charging all my electronics and hopped onto Twitter. Sensing my frazzled state, my lovely friend Casey quickly sent me American’s Twitter handle. My husband loathes my being on Twitter, but he just doesn’t get it.
Fortunately for me, AMERICAN AIRLINES GETS TWITTER.
I tweeted them asking for help and within a minute or two they replied and asked me to DM my confirmation number. I assumed this would be a debacle because everyone knows you can’t DM someone who isn’t following you.
YO YO YO! American Airlines is following me! I had a lovely DM chat with Ann at American Airlines following this exchange, and she was like Mary Poppins: fixed everything, made a seat on today’s flight magically appear, and put my name on it. No charge. No waiting on hold.
Let’s note a few important details:
- I am not a frequent flyer. Period.
- I am not an AAdvantage Member.
- I am not a member of the military.
- I do not have special needs, nor was I traveling with children.
- I’m just a random person who happened to have a plane ticket.
- I wasn’t flying first class.
- I wasn’t flying business class.
- I wasn’t a member of their elite club thingie.
- I just happened to be flying American.
10:00 a.m. — chatting with friends and find out Shelly Kramer has LEFT THE PREMISES.
10:43 a.m. — confirm with Shelly that she is, in fact, en route to DFW.
11:00 a.m. — get on hold with American Airlines.
11:15 a.m. — freaking out while simultaneously trying to tweet/DM airlines.
11:43 a.m. — email confirmation of ticket change arrives, but by this time I’m already up in the room throwing all my crap in my suitcase because Ann has told me it’s a done deal.
I’m thinking maybe it’s time to sign up for one of those frequent flyer clubs. Even if I don’t fly frequently. Perhaps I’ll be more likely to choose American from now on. Maybe I can convince them to start a direct flight between KC & New Orleans?!
Thank you, Ann and American Airlines, for getting this plain old regular customer home today ahead of Snowmageddon 3.0.
p.s. The nice gentleman who checked my bag outside did not charge me for checking my bag. More brownie points for American!